Customer service and experience

The TReO toll system was designed around customers. That’s because providing superior customer service is a priority for TI Corp and we make sure Port Mann drivers receive service with respect, integrity and accountability.

3 million transactions a month

The TReO system processes more than 100,000 transactions every day, or 3 million a month. TI Corp backs every toll with the customer experience drivers expect from a modern, all-electronic toll system – easy, electronic and efficient.

To ensure customers receive excellent service and to keep accounts streamlined, TI Corp provides industry-leading service through a number of convenient channels:

  • Easy self-pay and account management options online at
  • Over the phone using TReO’s automated phone system
  • Face-to-face customer service at two TReO walk-in centres
  • In conversation with a customer service agent over the phone
  • Pay directly from your bank or by mail
  • Customer service in six languages

A goal of customer satisfaction

TI Corp’s front-line customer service provider, TC Flow, was selected for its customer track record. TI Corp holds this partner to high standards used by toll authorities across North America to ensure Port Mann Bridge drivers receive best-in-class service from TReO.

Leading self-serve systems

By offering innovative self-service options up front, TI Corp provides account management and service channels that are cost-effective, easy to manage and satisfy customer expectations of quick, accurate and easy service.

Self-serve options give customers the flexibility and power to manage their accounts when it is most convenient for them without waiting on hold or in a customer service queue.

Back-end systems

With more than 1.5 million TReO accounts, superior customer service requires superior account management. Accounts are where tolls and customer service come together, so TReO was designed to provide convenient and immediate solutions that serve drivers and TI Corp.

The TReO system allows TI Corp to serve its customers and reconcile accounts while keeping its own overhead costs low and efficiencies high.